Basics of Communication

Basics of Communication

Study Cycle: 1

Lectures: 15

Seminars: 15

Tutorials: 0

ECTS credit: 3

Lecturer(s): prof. dr. Novak Zabukovec Vlasta

Social-communication context
• Characteristics of communication in the library and information environment.
• Communication with different user groups.
• Librarian skills and strategies of communication with users.
• Librarian skills and communication strategies with professional colleagues.
• Communication in a multicultural environment.
• Communication in the web environment.
User characteristics as a factor in the interaction of library materials and information
• The role of developmental characteristics of the individual in the library and information environment (preschool child, school child, adolescent, adult, elderly).
• The role of individual personality traits in the process of meeting information needs.
• Characteristics of users with special needs (e.g. people with autism, dementia or reading and writing disorders).